If you’ve placed an order with us and need help, please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker!

Protein.com

We do not offer free returns, but we are happy to assist you with a return label, provided it has been no more than 14 days since you received your order.Please note that your right to return does not apply to the following types of items:<ul><li>Items with broken seals or packaging</li><li>Items that are near or past their expiration date</li><li>Products with special conditions</li><li>Unclaimed packages (Read more about unclaimed packages in our FAQ)</li></ul>Contact us via chat or email (<a rel="noreferrer">support@protein.com</a>) and we will help you with the return label.It may take up to 14 days from the time you send your return until we receive and process it. Your money will be refunded within 7 days from when we have processed your return.

We do not offer free returns, but we are happy to assist you with a return label, provided it has been no more than 14 days since you received your order. Please note that your right to return does not apply to the following types of items:. Contact

How do I make a return?

Returns and claims

The item I ordered is destroyed, what do I do?

I have not received all the products I ordered or received the wrong product, what do I do?

Can I change products in my order?

Can I cancel my purchase?

I received the the wrong product, what should I do?

Purchase

How can I pay?

Payment

Can I change my address?

How do I track my package?

My items don't look exactly like the pictures on the website, why?

What happens if refuse my package?

Delivery

I do not like how the powder tastes, how do I return it?

Can I exchange my products for other products?

How do I make a claim?

Can I try your products before buying a whole can of powder?

I do not like the taste of my powder, what should I do?

Where can I find the table of contents?

Do you have lactose-free powders?

Can I mix your products with my medicine?

I do not see any results from my dietary supplement, am I doing something wrong?

Do you have gluten-free powders?

Can pregnant / breastfeeding women drink SLIM / protein powder?

Is there an age limit on the use of your products?

My goods do not look exactly like in the picture?

I’m having a reaction to the product, what should I do?

Can pregnant/nursing women drink SLIM/protein powder?

What is the difference between SLIM meal replacement and protein powder? Which works best for weight loss?

Can I replace all my meals with SLIM meal replacement and for how long can I do so?

Can you lose weight with meal replacements?

Are meal replacements good?

How does SLIM work?

The jar is only half full, last time I bought it there was more?

Which flavor is the least sweet?

Why do I need to take more of SLIM Vegan?

Is this yo-yo dieting?

Can I use SLIM Meal Replacement if I want to gain weight?

Meal replacements

How much protein do I need per day?

What is the difference between protein powder and SLIM?

Should I use protein powder?

What is the difference between your various protein powders?

Can I replace a meal with protein powder since it contains fewer carbohydrates?

Can you use protein powder even if you don't exercise, and should I take it every day?

Can you drink protein powder while pregnant or breastfeeding?

Protein powder

Are Self-Tanning Capsules safe?

Can Self-Tanning Capsules cure my skin condition?

Can I use Sunbeds or Sunbathe on the Self-Tanning Capsules?

How do your Self-Tanning Capsules work?

Self tanning capsoules

How many servings can I drink per day?

How do I know if I need collagen?

Collagen

Can I combine BodyFat Burner Day with Night?

How quickly will I see results from the capsules?

Why can't I take BodyFat Burner Night when I'm on SSRI medication?

Can I take these when I'm pregnant or breastfeeding?

Can I mix both Collagen Fat Burner and BodyFat Burner capsules?

Bodyfat burners

What is glucomannan and what are its benefits?

How does appetite suppression work?

Glucomannan, Hunger Control 2.0

Is it an allergy if I feel itchy after drinking Boozt?

Can I drink Boozt while pregnant or breastfeeding?

Boozt pre-workout

Jag har hormonell akne, passar dessa mig? För hormonella besvär rekommenderar vi istället Inner Balance, som är framtagen för att balansera hormonerna.  I have hormonal acne, are these suitable for me?

I use facial cream prescribed by a doctor, can I take the capsules too?

Clear skin

Products

Delivery was marked delivered, but I did not receive it, what should I do?

How do I make a return?Updated 10 months ago